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Privacy Policy

Effective Date: 1st July 2025

1. Introduction

Welcome to CompanyCraft AI PTY LTD (“we,” “our,” “us”). We value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website, www.hellobrainly.com (“Website”), and use our services.

By using our Website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

  • Identity Information: Name, business name, or other identifiers.
  • Contact Information: Email address, phone number, postal or billing address.
  • Commercial Information: Transaction history, subscription details, and customer feedback.
  • Technical Information: IP address, browser type, operating system, device type.
  • Usage Data: Pages visited, time spent on pages, click actions, and service interactions.

2.2 Non-Personal Information

  • Aggregated Data: Statistical information about Website usage.
  • Device Information: Device type, unique identifiers, and network details.

2.3 Collection Methods

  • Direct Collection: Information you provide through forms, sign-ups, or customer support interactions.
  • Automated Collection: Data collected via cookies, pixels, and tracking technologies.
  • Third-Party Sources: Information from analytics providers, advertising networks, or integration partners.

3. How We Use Your Information

3.1 Purposes

  • Provide, operate, and deliver our services.
  • Communicate with you, including support, updates, and promotional messages.
  • Improve Website functionality and customer experience.
  • Detect and prevent fraud, misuse, or security risks.
  • Comply with legal and regulatory obligations.

3.2 Legal Basis

  • Consent: When you choose to share information or agree to marketing.
  • Contractual Necessity: To provide services you have purchased or subscribed to.
  • Legal Obligations: To comply with applicable laws.
  • Legitimate Interests: For service improvement, marketing, or security, where your rights are not overridden.

4. Data Storage and Security

4.1 Storage

Data is securely stored using trusted third-party providers that comply with relevant data protection and privacy regulations.

4.2 Security Measures

  • Encryption of data during transfer and storage.
  • Restricted access to personal information.
  • Regular monitoring and audits.
  • Incident response procedures in case of breaches.

5. Sharing Your Information

5.1 Third-Party Services

We may share your data with:

  • Service providers assisting with hosting, payment, analytics, or support.
  • Advertising partners and technology platforms.
  • Third-party applications you choose to integrate with our Services.

5.2 Legal Obligations

We may disclose personal information if required by law, regulation, or legal process.

6. Cookies and Tracking

6.1 Types of Cookies

  • Session Cookies: Temporary, deleted after your session ends.
  • Persistent Cookies: Stored until expiration or removal.
  • Pixels/Tags (e.g., Meta Pixel): To analyse usage and improve advertising.

6.2 Purposes

  • Understand Website usage patterns.
  • Personalise your experience.
  • Deliver relevant ads and marketing.

6.3 Managing Cookies

You can disable cookies through your browser settings, though this may limit Website functionality.

7. Your Rights

  • Access & Correction: Request access to or correction of your personal data.
  • Withdraw Consent: You may withdraw consent at any time.
  • Data Deletion: You can request deletion of your data, subject to applicable laws.

8. Data Retention

We retain data only as long as needed for the purposes outlined in this Policy or as required by law. When data is no longer needed, it is securely deleted or anonymised.

9. International Data Transfers

Your data may be transferred and processed outside of Australia. Where this occurs, we ensure compliance with applicable safeguards such as contractual clauses and industry standards.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date. Significant changes may also be communicated via email or Website notification.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

Privacy Officer
CompanyCraft AI PTY LTD
📧 contact@hellobrainly.com
📍 200 George Street, Brisbane 4000, QLD, Australia

13. Compliance with Australian Privacy Law

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information, visit the OAIC website.

14. Third-Party Tools and Integrations

  • We use analytics and advertising tools such as Meta Pixel to optimise user experience and marketing campaigns.
  • Data Use by Third Parties: Partners such as Meta may process your data. Refer to their privacy policies for details.
  • Opt-Out Options: You can manage ad preferences within your Meta account or use browser-based ad blockers.